Zuarbito“Which name should go on it?”
Details are missing
The engraving text is missing, the logo arrives as a screenshot, and the order sits there until someone follows up.
Shopify app for custom products
Custom orders without the email back-and-forth
Zuarbito asks your customers for missing text and files, collects artwork approval for the proof and keeps the approved version ready for production.
Coming soon to the Shopify App Store.
- All features in every plan
- No account for your customers
- English and German
Details received
Approved
Made for merchants who produce their own goods
- Engraving
- Textile printing
- Embroidery
- Signs
- Photo products
- Gifts
Everyday reality
The engraving takes minutes. The back-and-forth takes days.
“logo_final_NEW_2.png”
Files are everywhere
Some are in the inbox, some in a chat. Before work can start, someone has to go looking.
“Looks fine, I think.”
Nobody knows which version counts
Third change, second PDF, a quick reply on the go. And the workshop may still have the old version.
How it works
From order to production in four steps
Check the order
You decide which details each product needs. Zuarbito compares every matching order against that.
Request what is missing
Your customer gets a personal link and adds text and files. No account, on phone or desktop.
Get the proof approved
You upload the proof. Your customer approves exactly this version or requests changes.
Start production
The workshop gets the current version as a worksheet, CSV or complete package.
Features
Everything that happens between order and production
Overview
Every custom order at a glance
Status, next step and who has to act, all in one list. Regular stock items stay out of it.
- Filter by status, responsibility and age
- Search by order number or product
- Bulk actions for several orders
Requests
Ask for exactly what is missing
Rules per product decide which text and files you need. If something is missing, the request goes out automatically, or you send it with one click. Reminders follow up and stop as soon as the reply arrives.
- Rules per product, variant, collection, product type or tag
- Email templates in English and German, editable
- Reminders on business days in your time zone
Customer portal
A simple form for your customers
No account, no password, no app. The personal link opens the open tasks of this order, and nothing else.
- Text fields per item and unit
- File upload with malware scan
- Clear hints when something is still missing
Approval
Artwork and proof approval for exactly this version
Your customer sees the current proof and decides: approve or request changes. Older versions can no longer be approved, and Zuarbito never approves anything on its own.
- Proofs with versions
- Every decision with date and time
- Change requests stay with the item
Production
The workshop works from the approved version
Every version stays traceable. The current working version stays with the order and can be exported as documents.
- CSV with all details
- PDF worksheet for the workshop
- ZIP package with all assigned files
In your store
Collect details on the product page
The theme block asks for text, choices and files during purchase. What is provided there needs no follow-up later.
Your brand
Looks like your shop
Logo, colors and font in portal and emails. Your customers stay within your brand.
Also included
Observe first, then start
After installing, Zuarbito contacts nobody. Customers only get messages once you turn on automation.
Fulfillment holds
If you want, Zuarbito holds supported fulfillment orders in Shopify until the item is ready for production.
Shopify Flow
Triggers for complete details, approval received and ready for production, plus an action for requests.
Block in customer accounts
Your customers see open tasks on the order status page and go straight to the portal from there.
Block on the order page
In the Shopify admin, the order page shows status, next action and a link to the order in Zuarbito.
Order reconciliation
Edits and cancellations are reconciled. Outdated reminders stop and conflicts become visible.
All the details: Documentation · Setup guide
The difference
Your day, with and without Zuarbito
| Task | Without Zuarbito | With Zuarbito |
|---|---|---|
| Missing details | You write to each customer yourself | Request sent automatically or with one click, with a personal link |
| Following up | You keep track of who has not replied | Reminders run on their own and stop on reply |
| Files | Email attachments and screenshots | With the order, assigned per item and scanned |
| Approval | A “looks good” somewhere in the inbox | A decision for exactly one version, with date and time |
| Production | Searching for the version that counts | Current working version as PDF, CSV or ZIP |
Trust
Careful with your customers’ data
Zuarbito only gets access to what is needed to clarify an order.
How we handle it
- Developed in Germany, hosted in the EU: servers and database run at Contabo in Lauterbourg (France, directly on the German border), files are stored at Hetzner in Germany; emails are sent via Resend (USA)
- Files stay in quarantine until the malware scan has finished
- Customer links expire and can be revoked
- Sensitive details are stored encrypted
- After uninstalling, links and scheduled messages end immediately
What Zuarbito deliberately does not do
- No automatic approval after a timeout
- No checks of print files or copyrights
- No layout editor and no product configurator
- No invoices, payments or refunds
The professional decision stays with you and your team.
Pricing
One price by order volume. All features included.
Start for free with ten orders a month. Paid plans come with a 14-day trial. Billing runs through Shopify, with no usage fees and no automatic upgrades.
Free
To try it out
Free
- 10 personalized orders a month
- 1 GB file storage
- All features included
- No trial needed
Start
To get started
$29 / month
$290 / year
that’s $24.17 a month
- 100 personalized orders a month
- 5 GB file storage
- All features included
- 14-day free trial
Pro
For regular orders
$79 / month
$790 / year
that’s $65.83 a month
- 500 personalized orders a month
- 25 GB file storage
- All features included
- 14-day free trial
Business
For large order volumes
$149 / month
$1,490 / year
that’s $124.17 a month
- 1,500 personalized orders a month
- 100 GB file storage
- All features included
- 14-day free trial
All prices in USD. In other currencies, Shopify shows you an estimated amount.
What counts as an order?
An order with at least one personalized item counts once a month, no matter how many units, messages or proofs it involves. Regular stock items don’t count.
Questions
Frequently asked questions
Will Zuarbito contact my customers after installing?
No. Zuarbito starts in observe mode: orders are captured, but nobody is contacted. Customers only get messages once you turn on automation. Older open orders are only included if you explicitly select them.
Do my customers need an account?
No. They get a personal link by email that works without signing in. It only applies to this order, is valid for seven days by default, and can be revoked and renewed.
Does Zuarbito approve proofs automatically?
No. An approval only comes from your customer’s explicit decision for the version shown. A timeout, an error or a missing reply never leads to an approval.
Is there a free plan?
Yes. Free includes all features for up to ten personalized orders a month and 1 GB of storage, with no time limit. As your shop grows, you switch to Start, Pro or Business in the app. Paid plans come with a 14-day trial.
What happens when I reach my limit?
At 80 percent, Zuarbito warns you. Once the limit is reached, new orders are no longer captured automatically, and there are no extra charges. You can add them by hand after changing plans or in the following month.
Does Zuarbito work with my theme?
The customer portal and emails are independent of your theme. The product page block needs an Online Store 2.0 theme. Without the block, clarification runs by email.
Can I connect Zuarbito to my production system?
Zuarbito provides CSV, a PDF worksheet and a ZIP package, plus triggers and an action for Shopify Flow. You can connect your own workflows through these. We make no promises about specific third-party systems.
What is a print proof, and what does artwork approval mean?
A print proof is the preview of the finished product that your customer checks before production: text, placement, colors and files exactly as they will be made. Artwork approval, also called online proofing, is the customer’s confirmation of that proof. Zuarbito shows the proof in the customer portal, records the approval or the change request for exactly that version and keeps older versions from being approved by mistake.
Get the back-and-forth out of your inbox
Start for free, with all features. Change or cancel anytime.
Notify me at launch